Policies

Customer Service

Email - customerservice@bmrstuff.com

Mailing Address - 33A Lake Arrowhead Drive, Winter Haven FL 33880

Telephone - 863.614.1672

Order and Fulfillment Process:

Immediately after you place your order online, you will receive an automated confirmation email from the Site. If you have artwork that you did not upload to the Site during the ordering process, you may simply reply to the order confirmation email, attach your art, and send. Shortly thereafter during non-holiday business hours, one of our Customer Service representatives will review your order, dates and artwork, and contact you with any questions. Simultaneously, we will submit your order to for production so that they can check on stock/inventory availability, at which time you will receive a second order confirmation via email. It will look different from the one you initially receive from the Site, as it will come from a different system. Please note that our supplier’s stock/inventory availability will directly affect the production and shipping time for your order.

Your order will then go through the following phases:

Pre-Production Phase – Receive your order, acknowledgement & payment.

Production Phase - Make your product, Quality Assurance Check
Shipping Phase
– Ship your product.

Order Change/Cancellation:

Change/Cancellation by You Before the Pre-Production Phase Begins: You can change or cancel your order without incurring a change or cancellation fee in most cases. For a change order, the pricing may change from the original quote depending on your new requirements.

Change/Cancellation by You During the Pre-Production Phase: You can change or cancel your order, PROVIDED that you will be required to pay us all applicable charges incurred for all preparation work done up to your change or cancellation, plus any change or cancellation fee that may be charged by our supplier (which will be passed through to you). For a change order, the pricing may change from the original quote depending on your new requirements.

Change/Cancellation by You After the Production Phase Begins: IF YOU CANCEL YOUR ORDER, YOU WILL STILL BE OBLIGATED TO PAY THE FULL ORIGINAL AMOUNT QUOTED FOR YOUR ORDER. IF YOU CHANGE YOUR ORDER, YOU WILL BE OBLIGATED TO PAY THE FULL ORIGINAL AMOUNT QUOTED FOR YOUR ORDER, PLUS ANY ADDITIONAL AMOUNT DUE TO YOUR REQUESTED CHANGES.

Cancellation by Us Due to Shipment Delay: If, through no fault of yours, we are unable to ship your order by the shipment date that we have expressly and affirmatively confirmed to you in writing, we will promptly notify you of the situation and propose an alternative shipment date for your consideration. If you affirmatively accept our proposed alternative shipment date, the new date will supersede and replace the previously confirmed shipment date. If you do not accept our proposed alternative shipment date, we will cancel your order and issue a refund to you for the amount you previously paid for the canceled order.

Cancellation by Us for Other Reason: We reserve the right to cancel your order at any time for any reason upon written notice to you. In such case, we will issue a refund to you for the amount you previously paid for the canceled order.

Defective Products:

All claims for defective products must be made with Customer Service (see the Contact Us page) NO LATER THAN 10 days from the date of your receipt of the products.

All returns are subject to the following requirements:

You must request and receive from Customer Service a Return Authorization Number before making a return;

DO NOT ship products you wish to return until you receive instructions from Customer Service;

Unless expressly otherwise approved in writing by Customer Service, all products returned must be in their original packaging and must be in substantially the same original condition as shipped; and

Products that have been used or have been damaged while in your possession are not returnable for replacement or refund.

YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS WILL BE, ENTIRELY AT OUR ELECTION, (I) REPLACEMENT OF THE PRODUCTS AT NO COST TO YOU OR (II) A REFUND OF THE PURCHASE PRICE PAID BY YOU.

Payments: All payments must be in United States dollars. Your current and complete billing address and contact information must be included with every order.

Sales Tax: We must therefore collect appropriate state, county and/or city sales/use tax for your "Ship To" address. If you are an organization that is exempt from sales tax, during checkout you will have the opportunity to tell us that your order is tax-exempt. However, we must have your current tax exempt certificate on file or your invoice will include applicable sales taxes.

Shipping & Handling Charges: During checkout, we will select your method of shipping and handling charges for your order. Charges will be calculated by the carrier based on the weight and carton dimensions of your order.